The Jigsaw Tree is an organisation with a not-for-profit status providing information, advice and support to parents/carers/guardians of autistic children in Leeds. The Jigsawtree is called the ‘Data Controller’ – see end of document for contact details.
Why do we collect your data?
The information we keep about you is to help us provide the best possible service by offering accurate information and advice. By keeping a record of our contact with you it will help us support you with your needs in mind.
We will only use your personal information when the law allows us (our legal basis). We will use your personal information when at least one of the following legal bases arises.
- Where it is necessary for the performance of a contract to which you are a party.
- Where it is necessary to protect an individual from harm.
- Where it is in the legitimate interest of the Jigsaw Tree or other third parties.
- Where consent has been given.
The lawful basis for storing and processing special category information (such as health details) is as above, but we will always obtain explicit consent from the parent/carer/guardian. In an emergency situation, we will collect essential data if the law allows us to.
What information do we collect?
The Jigsaw Tree collects, uses and stores personal information on the parents/carers/guardians who come to our service for information, advice and support. When we ask you for personal information we will:
- Only ask for what we need.
- Treat the information as confidential.
- Store the information on a secure database.
Parents/carers/guardians can tell us what information they want to share with us when seeking support. If support is sort via email or other froms of electronic communication – we will usually only record your name, date of birth, address, phone number and what contact you have with professionals regarding the situation. Some special category, or sensitive, information such as health may also be recorded when relevant to your case and where explicit consent has been received. We will only access the information when we have a valid reason to do so.
Do we share information?
We will protect your data and make sure nobody other than authorized support volunteers with the Jigsaw Tree have access to it unless there is a legal reason to do so, for example, relating to the protection of you or another person’s safety.
We employ organisations (‘Data Processors’) to help us provide support. We use Facebook for support groups and secure EU based web hosting for our domain based web services. We ensure that the Data Processors we use are fully compliant with all Data Protection legislation.
How long do we keep your personal data?
Personal data is kept for a maximum of 6 years from the last date of contact.
Data Subject Rights
We will always ask for consent from parents/carers/guardians because we are likely to be collecting personal information. When offering telephone help, we will ask for consent over the phone. When working face to face with parents/carers/guardians we will ask for written consent.
You can object to how we use your personal information. You also have the right to see what personal information we hold about you. You can ask us to correct inaccuracies, delete or restrict personal information, or ask for some of your personal information to be provided to someone else.
You can make a complaint to the ICO (Information Commissioners office) if you’re not satisfied with the way we keep and process your personal data.
Contact the ICO: telephone: 0303 123 1113
Data Controller: The Jigsaw Tree
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